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Managed HPC Support

MANAGED HPC SUPPORT

Once your HPC function is migrated to the Cloud and you start running your workloads in the new cluster, what happens next?  This ground-breaking step is only the start of your HPC in the Cloud journey.  Like with all technology maintaining functionality is critical.  It is imperative that the right level of oversight, knowledge and skill is applied to ensure the continuity of a reliable HPC solution.

“The team at Red Oak Consulting, always conducted themselves with professionalism, gaining trust from stakeholders, users and researchers alike.” Alex Butler – Chef Digital and Information Officer, University of Bath

This is where Red Oak Consulting takes our expertise to another level.  Having supported many customers with their migration to cloud, we can now take our knowledge and experience to ensure the continuation of HPC managed support.  Through our dedicated team of skilled support handlers, we can alleviate those associated technical problems, risks, and niggles.  Why take a chance.  At Red Oak Consulting we are renowned for our skill, professionalism, integrity, and honesty.  It is through our understanding and highly skilled people that we can guarantee a level of managed support of demonstrable quality, for all our customers.

As the UK’s leading HPC and Cloud Computing experts, our team has been driving success for many businesses helping them navigate the enormous spectrum of HPC.  It is through our expert advice and high-quality delivery that we have been the linchpin to success for many companies and institutions, both in the UK and overseas.

“Red Oak Consulting worked with JM to navigate technical challenges and deliver a solution with Microsoft Azure that now enables our scientists to leverage HPC and simulate sustainable materials for the future.” Glenn Jones – Research Manager (Physical & Chemical Modelling) Johnson Matthey

Our support team comprises of highly skilled HPC engineers who have taken their deep technical passion and their desire to help people to the forefront of everything they do.  We ensure all our customers have a seamless route to HPC support.  Whether you are looking for user access management support, Cloud infrastructure support or more in-depth configuration or compiling support, our team of niche HPC experts will resolve your technical problem with professionalism and integrity.

As a business we guarantee fast, efficient, highly effective solution making decisions to all our customers.

To give our customers that extra assurance our HPC Managed Support team have all completed the ITIL Foundation course.  Working as part of the ITIL framework means our experts follow and execute the most widely adopted guidance on IT service management (ITSM) in the world.

Our HPC and Cloud certified support team all have extensive experience.  With backgrounds in both the academia and corporate sectors either as users, engineers, solutions architects, or software support agents, we guarantee only the best levels of service for all our customers.

“Red Oak expert knowledge of the Microsoft Azure ecosystem, as well as their expertise in HPC and specific choice of VM’s enabled us to successfully transition all our on-prem HPC workflows to the cloud.” Jeremy Bass – Head of Specialist Services, RES

What Does the Red Oak Managed Support Look Like?

We recognise the level and depth of support required will not be the same for every company.  Therefore, we have created an approach which reflects the varying degrees of support dependant on a customer’s in-house requirements.  Our HPC Managed Support is structured in three tiers’, with each tier offering set support tasks.

For those customers who are requiring a more basic, generic, type of managed support, our entry level is our silver programme.  For those who may need a slightly more comprehensive structure which would include a level of workload support then we have the intermediary level, our gold programme.  And for those companies who require a fully outsourced support function which will take care of all the elements of running a HPC cluster in the cloud, including but not limited to bespoke packages, imagining and maintenance then we have our ultimate programme, Platinum.

But our support service doesn’t stop there.  We have introduced a Platinum Plus programme which gives all the support of Platinum including the build of an HPC cluster!  To find out more please click here.

Regardless of what type of HPC managed support your business requires our carefully scoped programmes will ensure you get the very best in technical support.

Silver Gold Platinum
Minimum Contract Length 3 months 3 months 12 months
Number of Hours per Quarter 75 120 1 x FTE
Number of Users 5 15 30+
HPC User Access Management & Support X X X
Cloud HPC Infrastructure Support X X X
Incident Management: Including HPC scheduler & queue issues, HPC Cluster issues (VMs & Jobs) X X X
Weekly / Monthly Reporting X X X
Access to a self-help knowledge base X X X
Standard Workload Support X X
Standard Software Support X X
Automated Installation Package Management X X
Maintenance of cloud HPC Workloads X X
Configuration of cloud HPC Workloads X X
Maintenance middleware (MPI, Compilers, etc) X X
Deployment of new cloud HPC Workloads X
Install user applications (patches, releases) X
Configure s/w runtime environments X
Installation of bespoke packages X
Compiling software / Issues X
Replicate User Experience with Sys Admin X
Cluster Maintenance/Upgrades X
Image management and provisioning X
Problem Management – Microsoft Azure X
Memory Issues X

Irrespective of which level of support your business requires, gaining access to one of our experts couldn’t be easier.  Our customers can talk to one of our experts within minutes, giving them the reassurance and peace of mind needed.  Through our HPC managed support service, we allow our customers to continue with their work, stress free.  Our team is on hand Monday to Friday from 0700 to 1900 hours.

To discuss our Managed Support service and options in more detail please email: sales@redoakconsulting.co.uk

 

Subject to our terms and conditions. Please contact us for sight of these.