MANAGED HPC SUPPORT

Once your HPC function is migrated to the Cloud and you start running your workloads in the new cluster, what happens next?  This ground-breaking step is only the start of your HPC in the Cloud journey.  Like with all technology maintaining functionality is critical.  It is imperative that the right level of oversight, knowledge and skill is applied to ensure the continuity of a reliable HPC solution.

This is where Red Oak Consulting takes our expertise to another level.  Having supported many customers with their migration to cloud, we can now take our knowledge and experience to ensure the continuation of HPC managed support.  Through our dedicated team of skilled support handlers, we can alleviate those associated technical problems, risks, and niggles.  Why take a chance.  At Red Oak Consulting we are renowned for our skill, professionalism, integrity, and honesty.  It is through our understanding and highly skilled people that we can guarantee a level of managed support of demonstrable quality, for all our customers.

As the UK’s leading HPC and Cloud Computing experts, our team has been driving success for many businesses helping them navigate the enormous spectrum of HPC.  It is through our expert advice and high-quality delivery that we have been the linchpin to success for many companies and institutions, both in the UK and overseas.

Our support team comprises of highly skilled HPC engineers who have taken their deep technical passion and their desire to help people to the forefront of everything they do.  We ensure all our customers have a seamless route to HPC support.  Whether you are looking for user access management support, Cloud infrastructure support or more in-depth configuration or compiling support, our team of niche HPC experts will resolve your technical problem with professionalism and integrity.

As a business we guarantee fast, efficient, highly effective solution making decisions to all our customers.

To give our customers that extra assurance our HPC Managed Support team have all completed the ITIL Foundation course.  Working as part of the ITIL framework means our experts follow and execute the most widely adopted guidance on IT service management (ITSM) in the world.

Our HPC and Cloud certified support team all have extensive experience.  With backgrounds in both the academia and corporate sectors either as users, engineers, solutions architects, or software support agents, we guarantee only the best levels of service for all our customers.

What Does the Red Oak Managed Support Look Like?

We recognise the level and depth of support required will not be the same for every company.  Therefore, we have created an approach which reflects the varying degrees of support dependant on a customer’s in-house requirements.  Our HPC Managed Support is structured in three tiers’, with each tier offering set support tasks.

For those customers who are requiring a more basic, generic, type of managed support, our entry level is our silver programme.  For those who may need a slightly more comprehensive structure which would include a level of workload support then we have the intermediary level, our gold programme.  And for those companies who require a fully outsourced support function which will take care of all the elements of running a HPC cluster in the cloud, including but not limited to bespoke packages, imagining and maintenance then we have our ultimate programme, Platinum.

Regardless of what type of HPC managed support your business requires our carefully scoped programmes will ensure you get the very best in technical support.