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Managed HPC Support

MANAGED HPC SUPPORT

Once your HPC function has been migrated to the Cloud, what happens next?  This ground-breaking step is only the start of your HPC in the Cloud journey.  Like with all technology maintaining functionality is critical.  It is imperative that the right level of oversight, knowledge and skill is applied to ensure the continuity of a reliable HPC solution.

As the UK’s leading HPC and Cloud Computing experts, our team has been driving success for many businesses.  We help navigate the enormous spectrum of HPC.  Our expert advice and high-quality delivery has been the linchpin to success for many companies and institutions, both in the UK and overseas.

Now, we are elevating our expertise to another level.  Taking our knowledge and experience, that one step further, with on-going HPC service support.  Through our dedicated team of skilled support handlers, we will alleviate those associated technical problems, potential risks, and user niggles.  Why take a chance.  At Red Oak Consulting we are renowned for our skill, professionalism, integrity, and honesty.  It is through our understanding and skill that we can guarantee a level of managed support of demonstrable quality, for all our customers.

Our support team comprises of highly skilled HPC engineers who have taken their deep technical passion and desire to help people to the forefront of everything they do.  With backgrounds in both the academia and corporate sectors as users, engineers, solutions architects, and software support agents, we ensure all our customers have a seamless route to HPC support.  Whether you are looking for user access management support, Cloud infrastructure support or a more in-depth configuration or compiling support, our team of niche HPC experts will resolve your technical problem with professionalism and integrity.

As a business we guarantee fast, efficient, highly effective solution making decisions to all our customers.

To give that extra assurance our HPC Managed Support team have all completed the ITIL Foundation course.  Working within the ITIL framework means our experts follow and execute the most widely adopted guidance on IT service management (ITSM) in the world.

What Does the Red Oak Consulting Managed Support Service Look Like?

We recognise the level and depth of support required will not be the same for everyone. Therefore, our managed support service reflects the varying degrees of support a business may need.  Our offering is structured in three tiers, each tier offering a set, specified number of support tasks.

For those customers who are requiring a more basic, generic, type of managed support, our entry level is our Silver programme.  For those who may need a slightly more comprehensive structure, including a level of workload support then we have the intermediary level, our Gold programme.  And for those customers who require a fully outsourced support function, incorporating all elements of running a HPC cluster in the cloud, we have our ultimate programme, Platinum.

But our support service doesn’t stop there.  We have introduced a Platinum Plus programme which gives all the support of Platinum including the build of an HPC cluster!  To find out more please click here.

Regardless of what type of HPC managed support your business requires our carefully scoped programmes will ensure you get the very best in technical support.

  • Minimum Contract LengthMinimum Contract Length
  • Number of Hours per QuarterNumber of Hours per Quarter
  • Number of UsersNumber of Users
  • HPC User Access Management & SupportHPC User Access Management & Support
  • Cloud HPC Infrastructure Support Cloud HPC Infrastructure Support
  • Incident Management: Including HPC scheduler & queue issues, HPC Cluster issues (VMs & Jobs)Incident Management: Including HPC scheduler & queue issues, HPC Cluster issues (VMs & Jobs)
  • Weekly / Monthly ReportingWeekly / Monthly Reporting
  • Access to a self-help knowledge baseAccess to a self-help knowledge base
  • Standard Workload Support Standard Workload Support
  • Standard Software Support Standard Software Support
  • Automated Installation Package Management Automated Installation Package Management
  • Maintenance of cloud HPC Workloads Maintenance of cloud HPC Workloads
  • Configuration of cloud HPC Workloads Configuration of cloud HPC Workloads
  • Maintenance middleware (MPI, Compilers, etc) Maintenance middleware (MPI, Compilers, etc)
  • Deployment of new cloud HPC Workloads Deployment of new cloud HPC Workloads
  • Install user applications (patches, releases) Install user applications (patches, releases)
  • Configure s/w runtime environments Configure s/w runtime environments
  • Installation of bespoke packages Installation of bespoke packages
  • Compiling software / Issues Compiling software / Issues
  • Replicate User Experience with Sys Admin Replicate User Experience with Sys Admin
  • Cluster Maintenance/Upgrades Cluster Maintenance/Upgrades
  • Image management and provisioning Image management and provisioning
  • Problem Management – Microsoft Azure Problem Management – Microsoft Azure
  • Memory Issues Memory Issues
  • SILVER

  • Minimum Contract Length3 months
  • Number of Hours per Quarter75
  • Number of Users5
  • HPC User Access Management & Supportyes
  • Cloud HPC Infrastructure Support yes
  • Incident Management: Including HPC scheduler & queue issues, HPC Cluster issues (VMs & Jobs)yes
  • Weekly / Monthly Reportingyes
  • Access to a self-help knowledge baseyes
  • Standard Workload Support
  • Standard Software Support
  • Automated Installation Package Management
  • Maintenance of cloud HPC Workloads
  • Configuration of cloud HPC Workloads
  • Maintenance middleware (MPI, Compilers, etc)
  • Deployment of new cloud HPC Workloads
  • Install user applications (patches, releases)
  • Configure s/w runtime environments
  • Installation of bespoke packages
  • Compiling software / Issues
  • Replicate User Experience with Sys Admin
  • Cluster Maintenance/Upgrades
  • Image management and provisioning
  • Problem Management – Microsoft Azure
  • Memory Issues
  • GOLD

  • Minimum Contract Length3 months
  • Number of Hours per Quarter120
  • Number of Users15
  • HPC User Access Management & Supportyes
  • Cloud HPC Infrastructure Support yes
  • Incident Management: Including HPC scheduler & queue issues, HPC Cluster issues (VMs & Jobs)yes
  • Weekly / Monthly Reportingyes
  • Access to a self-help knowledge baseyes
  • Standard Workload Support yes
  • Standard Software Support yes
  • Automated Installation Package Management yes
  • Maintenance of cloud HPC Workloads yes
  • Configuration of cloud HPC Workloads yes
  • Maintenance middleware (MPI, Compilers, etc) yes
  • Deployment of new cloud HPC Workloads
  • Install user applications (patches, releases)
  • Configure s/w runtime environments
  • Installation of bespoke packages
  • Compiling software / Issues
  • Replicate User Experience with Sys Admin
  • Cluster Maintenance/Upgrades
  • Image management and provisioning
  • Problem Management – Microsoft Azure
  • Memory Issues
  • PLATINUM

  • Minimum Contract Length12 months
  • Number of Hours per Quarter1 x FTE
  • Number of Users30+
  • HPC User Access Management & Supportyes
  • Cloud HPC Infrastructure Support yes
  • Incident Management: Including HPC scheduler & queue issues, HPC Cluster issues (VMs & Jobs)yes
  • Weekly / Monthly Reportingyes
  • Access to a self-help knowledge baseyes
  • Standard Workload Support yes
  • Standard Software Support yes
  • Automated Installation Package Management yes
  • Maintenance of cloud HPC Workloads yes
  • Configuration of cloud HPC Workloads yes
  • Maintenance middleware (MPI, Compilers, etc) yes
  • Deployment of new cloud HPC Workloads yes
  • Install user applications (patches, releases) yes
  • Configure s/w runtime environments yes
  • Installation of bespoke packages yes
  • Compiling software / Issues yes
  • Replicate User Experience with Sys Admin yes
  • Cluster Maintenance/Upgrades yes
  • Image management and provisioning yes
  • Problem Management – Microsoft Azure yes
  • Memory Issues yes

Irrespective of which level of support your business requires, gaining access to one of our experts couldn’t be easier.  Our customers can talk to one of our experts within minutes, giving them the reassurance and peace of mind needed.  Through our HPC managed support service, we allow our customers to continue with their work, stress free.  Our team is on hand Monday to Friday, excluding bank holidays, from 0800 to 1800 hours.

To discuss our Managed Support service and options in more detail please email: sales@redoakconsulting.co.uk

 

Subject to our terms and conditions. Please contact us for sight of these.