What Does the Red Oak Managed Support Look Like?
We recognise the level and depth of support required will not be the same for every company. Therefore, we have created an approach which reflects the varying degrees of support dependant on a customer’s in-house requirements. Our HPC Managed Support is structured in three tiers’, with each tier offering set support tasks.
For those customers who are requiring a more basic, generic, type of managed support, our entry level is our silver programme. For those who may need a slightly more comprehensive structure which would include a level of workload support then we have the intermediary level, our gold programme. And for those companies who require a fully outsourced support function which will take care of all the elements of running a HPC cluster in the cloud, including but not limited to bespoke packages, imagining and maintenance then we have our ultimate programme, Platinum.
But our support service doesn’t stop there. We have introduced a Platinum Plus programme which gives all the support of Platinum including the build of an HPC cluster! To find out more please click here.
Regardless of what type of HPC managed support your business requires our carefully scoped programmes will ensure you get the very best in technical support.